Services Category: Case Studies & Best Practices

Time For A Change In Thinking A large school system was looking for ways to reduce their spending on printing.  This included the leasing of copiers and the spending on printers.  Another area was the cost of ink for the low cost printers that the teachers and schools purchased on their P-cards. The school system invested in the one-to-one...

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A Great Culture Done Wrong A regional medical billing company developed SAAS EMR technology and had funding to go from a regional player to a national enterprise. The management team was made up of former big four consultants, doctors, and a former CEO of a billion-dollar company. They were emulating Google and other technology giants with...

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What Wasn’t Working In an industry that was experiencing change with massive disruption, one of the best ways to increase their client base was through acquisition. While there were benefits to the economy of scale, the downside was cultural collapse. You now had employees from large regional players having to work within a corporate...

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Old processes made worse with legacy technology hurts customer satisfaction The Problem A large corporation that continued to patch holes in their technology with manual process changes. The departments involved are contracts, sales, data management and logistics. They tried committees from all the various departments as well as bringing in...

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