The next generation of assessments will incorporate more traditional and comprehensive methods of gathering quantitative and qualitative data. This next generation assessment will incorporate business process re-engineering methodologies from information technology (i.e. Six Sigma), as well as the S.M.A.R.T. Platform, and most importantly, the use of Mutual Benefit to tie it all together. In order to understand user behavior and make for a more productive, more efficient, and more satisfying experience, we will incorporate advanced qualitative survey techniques such as the Delphi Method.
Business Process Re-engineering – organizations will look to document their current processes and then identify ways to improve efficiency and throughput by designing systems and utilizing technology. By understanding the current technology infrastructure and what is on the “project board” for the next five (5) years, this study will ensure that any investment is able to meet today’s needs while not being a cost burden in the future, as technology is implemented to move to a paperless environment.
Leadership – with the previous types of assessments, the goal was to have a top down mandate to remove costly print devices and only use less expensive centralized devices. While this approach does work in some organizations, there is a movement to work with the knowledge workers in order to have them understand how their actions (adapting or fighting new processes) affects their company, their co-workers and their customers. Entrpreneurialway Consulting Group (ECG) has been developing the S.M.A.R.T. Platform, a unique approach to making sure what the assessment findings and the pursuing recommendations are able to bring as a corporate benefit, and not just work for the one group or department.
Corporate Culture – the missing variable in today’s current assessment process is the study of the corporate culture, and answering questions as to why and how we utilize the documents and data to form preferences for paper or digital, as well as the individual’s role within the organization. Human factors are now being used to analyze an organization and its interactions on a local and global level which includes online communities. These same practices are utilized to analyze the way an organization, its customers and its vendors interact with the digital documents and information contained on these documents.
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