It is time for a new normal with regards to how assessments and studies are conducted and analyzed when making technological and process changes.Marc Gilenson
The DDOS will predict the repercussions of what the implementation of technology, the change in process, and increased operational requirements will have on your employees, management, and the company in general. These findings are necessary before technology is implemented so that changes can be made to ensure the ROI is achieved, and a cooperative human element will ensure success.
The problem in digital document architecture design today is not how it can it be made more efficient, but rather how should it be rolled out considering the complexity and interconnectedness of the documents, the data, the processing, and the human factors.
The wide array of possibilities and new technology excites developers, analysts, and executives to a point of ignoring proven process design concepts. New processes and technology are not unidimensional, they are multi-faceted and interconnected with human factors such as motivation, rewards, ego, politics, etc. In too many situations, new technology and process change thought to address a single problem, but the change produces judgements, role changes, goal, and metric weightings and more.
The Digital Document Observational Study will identify:
There are many consequences of both the technology and process changes employees are experiencing. In hindsight, many of the changes that have been made in the past two decades have fallen short of delivering continuous improvement. Many of the current business anomalies have been difficult, if not impossible to anticipate.
Success will be dependent on one’s ability to: